Quick summary
- 90-Day Money-Back Guarantee. You have 90 days from the day your order is delivered to request a refund.
- Give it a fair run. Use the device on at least 14 separate days inside those 90 days.
- One email to start. Message us with your order number and we take it from there. We send you a short form and the return instructions.
- Return required. Once we approve your request, you send the device back at your own cost, with a tracking number and a photo of the parcel.
- 1-Year Warranty. If the device itself stops working within a year, we replace it free and you send nothing back.
- Damaged, missing or wrong item? Tell us within 72 hours of delivery.
- Cancellations. Email us within 24 hours of ordering.
1. The 90-Day Money-Back Guarantee
If the Vaebo Pro Mini does not do anything for you, we refund the product price.
To be eligible, all three of the following must be true:
- You bought the device directly from vaebo.com.
- You submit your request within 90 days of the delivery date.
- You used the device on at least 14 separate days during that period.
Why we ask for 14 days. Vibration does not land the same way for everybody, and the placement and the intensity level that suit you are rarely the first ones you try. Fourteen days is the point at which most people can tell whether this is going to do something for them. It is the only thing we ask before you decide.
2. How to request a refund
- Email us at contact@vaebo.us with your order number, any time inside the 90 days. That is all you need to start.
- We reply within 2 business days with a short form (https://forms.gle/yDxfabCQem5TLkoS7). It takes about three minutes, a real person reads every one, and it is what tells us what went wrong so we can fix it for the next person.
- Once your request is approved we send you the return address and instructions. Please do not send anything back before that. Parcels that arrive without an approved request cannot be matched to an order and cannot be refunded.
3. Returning the device
Once your return is approved:
- You have 15 days from approval to ship the device.
- Return postage is at your expense. We do not provide a prepaid label.
- You must send us three things once the parcel is on its way: the tracking number, the carrier name, and a photo of the sealed parcel. Without these we cannot open the refund and cannot follow the parcel if it goes missing.
- The device may be used. We expect it to be. Normal wear is fine.
- The device must be complete: the device itself, the strap, the charging cable, the quick-start guide and the original box.
- If the return arrives incomplete, or damaged beyond normal use, we may issue a partial refund that reflects what is missing or broken. We will tell you the amount before we process it.
- If your order included more than one device, all devices must come back together. We cannot refund part of a multi-device order.
4. What we refund, and when
We refund: the product price you paid, plus any sales tax charged on it.
We do not refund: original shipping fees, expedited shipping fees, shipping protection, and the postage you pay to return the device.
How it is paid. To your original payment method. We process the refund within 5 business days of receiving and inspecting the return. Your bank or card issuer then takes a further 5 to 10 business days to show it on your statement. That second delay is outside our control.
5. The 1-Year Warranty (this is separate)
The warranty covers the device, not the result.
If within one year of delivery your Vaebo Pro Mini stops turning on, stops holding a charge, or stops vibrating, we replace it free.
- You do not need to send the faulty device back. No return, no postage, no fee.
- It applies for a full year, including after the 90-day guarantee has closed.
- It does not cover accidental damage, deliberate damage, or a device that has been opened or taken apart.
A faulty device is a warranty case, not a refund case. Tell us at contact@vaebo.us and we ship you a new one.
6. Damaged, missing or incorrect items
Please open and check your order as soon as it arrives.
If anything is damaged, missing or not what you ordered, contact us within 72 hours of delivery with:
- your order number
- photos of the item you received
- photos of the original packaging
- a clear photo of the shipping label
We will reship or refund, whichever you prefer. Reports made after 72 hours are reviewed case by case and may not qualify. This reporting window does not limit any rights available to you under applicable law.
7. What is not covered
- An incorrect or incomplete delivery address given at checkout. If a parcel comes back to us for that reason, a reshipping fee may apply.
- A parcel marked delivered by the carrier and reported as not received.
- A device that has been deliberately damaged, opened or taken apart.
- Any request made after the 90-day window has closed.
- Any order where a chargeback has already been filed. Please contact us first. We have never had a case we could not resolve, and a chargeback closes the door on the options we can offer you.
- Any device returned without an approved request.
- Any device not purchased directly from vaebo.com.
8. Cancellations
To cancel an order, email contact@vaebo.us with your order number within 24 hours of placing it. We ship quickly, so requests after that window may arrive too late to stop the parcel.
9. Fair use
This guarantee exists because we would rather lose a sale than keep money from someone the product did not help. It is not an open invitation, and we reserve the right to use our judgement on repeated or unreasonable requests.
10. Agreement and your legal rights
By completing a purchase on vaebo.com you acknowledge and agree to this policy, including its eligibility requirements and limitations.
Nothing in this policy limits any right available to you under the consumer protection laws of your state or country.
